Legal
Dispute Resolution Policy
Effective date: 2026-05-15 | Last reviewed: 2026-05-15
How To Raise a Dispute
Disputes must be submitted through the Contact page, support@rentivo.co.za, or the Information Officer mailbox where privacy/POPIA context applies. Include account details, issue summary, relevant dates, and supporting references.
Information Required
Include account name, authorised contact, invoice or payment reference, description of the issue, and the outcome you are requesting.
Response and Escalation
Billing disputes are acknowledged within 2 business days. Rentivo targets resolution within 10 business days where reasonably possible, with escalation to operations and legal contacts when first-line resolution is not sufficient.
Payment Disputes
For card or gateway disputes, customers are expected to provide transaction evidence and requested documentation. Approved refunds resulting from dispute outcomes are processed within 7 business days.
Governing Law
Dispute handling and interpretation of this policy are governed by the laws of South Africa.
Entity details
Registered entity: Rentivo (Pty) Ltd
Physical address: South Africa
Business hours: Mon-Fri, 08:00-17:00 SAST
Contact
Support: support@rentivo.co.za
Privacy: privacy@rentivo.co.za
Information Officer: privacy@rentivo.co.za
Information Regulator registration: pending publication when issued.