Legal
Privacy Policy
Effective date: 2026-05-15 | Last reviewed: 2026-05-15
Information We Collect
Rentivo collects account details, customer contact information, payment references, support records, and service-usage telemetry required to operate and secure a South African property operations SaaS platform.
Why We Process Personal Information
Processing is limited to account administration, monthly subscription billing, platform delivery, security monitoring, support workflows, and statutory compliance under applicable South African law.
POPIA-Aligned Processing Basis
Rentivo applies POPIA principles including purpose limitation, data minimisation, and security safeguards. Processing is based on customer instructions, service delivery, legitimate business operations, and legal obligations.
Service Providers and Processors
Rentivo may appoint vetted operators for hosting, communications, payment processing, and support tooling. Operators are contractually restricted to approved purposes and required to apply appropriate safeguards.
Retention and Security
Data is retained only for active services, support records, and statutory retention requirements. Controls include role-based access, HTTPS transport encryption, and operational monitoring to reduce unauthorised access risk.
Rights and Requests
Data subjects may request access, correction, deletion, or objection where applicable. Requests may be submitted to support@rentivo.co.za and to the Information Officer mailbox listed on this page for privacy or POPIA matters.
South African Legal Context
This Privacy Policy is prepared for South African operations, including POPIA and PAIA context where applicable. Governing law references are aligned to South Africa and disputes follow the public dispute-resolution policy.
Cross-Border Transfers and Security
Where data transfer outside South Africa is required for approved subprocessors, Rentivo applies contractual and technical safeguards, access controls, and transfer-minimization principles.
Entity details
Registered entity: Rentivo (Pty) Ltd
Physical address: South Africa
Business hours: Mon-Fri, 08:00-17:00 SAST
Contact
Support: support@rentivo.co.za
Privacy: privacy@rentivo.co.za
Information Officer: privacy@rentivo.co.za
Information Regulator registration: pending publication when issued.