Legal
Data Processing Addendum (DPA)
Effective date: 2026-05-15 | Last reviewed: 2026-05-15
Roles and Scope
Customers remain responsible for data-controller instructions while Rentivo processes customer data to deliver contracted SaaS services and support operations.
Operator Obligations
Rentivo processes customer data under documented instructions, applies confidentiality controls, and limits processing access to authorised personnel and approved operational workflows.
Subprocessors and Service Providers
Where subprocessors are required for hosting, communications, or payment processing, Rentivo applies due diligence and contractual controls to maintain data protection obligations.
Incident Notification and Data Return
Customers can report incidents through support@rentivo.co.za or the Information Officer mailbox where privacy obligations apply. Rentivo follows incident-response procedures and coordinates notifications where required by law or contract. On termination, customer data handling follows retention and deletion obligations.
Governing Law
This DPA is interpreted in accordance with the laws of South Africa unless mandatory law requires otherwise.
Entity details
Registered entity: Rentivo (Pty) Ltd
Physical address: South Africa
Business hours: Mon-Fri, 08:00-17:00 SAST
Contact
Support: support@rentivo.co.za
Privacy: privacy@rentivo.co.za
Information Officer: privacy@rentivo.co.za
Information Regulator registration: pending publication when issued.