Legal
Refund Policy
Effective date: 2026-05-15 | Last reviewed: 2026-05-15
Subscription Refund Principles
Refund outcomes are assessed against the selected monthly subscription plan, service usage, payment status, and applicable legal obligations. Approved refunds are processed to the original payment method within 7 business days.
Trials and Cancellations
Where a trial is offered with no card required at signup, billing starts only when the trial converts to a paid plan. Customers should cancel before the next billing date to avoid additional monthly subscription charges.
Failed or Duplicate Payments
Failed, duplicate, or incorrect payment events should be reported promptly with transaction references. Billing disputes are acknowledged within 2 business days and Rentivo targets resolution within 10 business days where reasonably possible.
How To Request a Refund
Submit a refund request through the Contact page, support@rentivo.co.za, or refunds@rentivo.co.za, with Information Officer escalation where privacy-related billing records are involved. Include account name, billing contact, payment date, amount, and payment reference.
Review Timeframe
Refund requests are triaged after verification. Where further investigation is required, Rentivo provides status updates through support channels and applies South African governing-law principles to dispute handling.
Entity details
Registered entity: Rentivo (Pty) Ltd
Physical address: South Africa
Business hours: Mon-Fri, 08:00-17:00 SAST
Contact
Support: support@rentivo.co.za
Privacy: privacy@rentivo.co.za
Information Officer: privacy@rentivo.co.za
Information Regulator registration: pending publication when issued.