Legal
Service Level Agreement (SLA)
Effective date: 2026-05-15 | Last reviewed: 2026-05-15
Availability Target
Rentivo targets 99.9% monthly uptime for core production services, excluding planned maintenance windows and upstream third-party outages outside Rentivo control.
Support Windows
Standard support is available during South African business hours. Priority incidents impacting production availability are triaged as quickly as reasonably possible.
Incident Communication
Service-impacting incidents and updates are communicated through support channels and status communications where practical, interpreted under South African governing-law context.
Entity details
Registered entity: Rentivo (Pty) Ltd
Physical address: South Africa
Business hours: Mon-Fri, 08:00-17:00 SAST
Contact
Support: support@rentivo.co.za
Privacy: privacy@rentivo.co.za
Information Officer: privacy@rentivo.co.za
Information Regulator registration: pending publication when issued.